SYDNEY SOUTH ORAL AND MAXILLOFACIAL SURGERY (Dr Anthony Anker & Dr David Sherring)
Sydney South Oral and Maxillofacial Surgery is committed to providing quality health care for its patients. As a fundamental part of this commitment principals and staff of this practice recognise the importance of ensuring that our patients are fully informed and involved in their health care.
Sydney South Oral and Maxillofacial Surgery, as a NSW health provider is bound by the Health Records and Information Privacy Act 2002 (NSW) the standards are contained in the 15 Health Privacy Principles (HPP’s) and The Privacy Act 1988 (Cth) these standards are contained in the 13 Australian Privacy Principles (APP’s). (available from our reception staff)
As a part of our commitment to providing quality health care we require you to provide us with your personal details and a full medical history so that we may properly assist, diagnose, treat and be pro-active in your health care. It is necessary for us to maintain files pertaining to your health.
The files contain the following types of information:
• Personal details (your name, address, telephone numbers, date of birth, Medicare number)
• Your medical history;
• Notes made during the course of medical consultations and treatment;
• Referrals from and to other health service providers;
• Results and reports received from other health service providers.
We will use the information you provide in the following ways:
- Administrative purposes in running our medical practice;
- Billing purposes, including compliance with Medicare and Health Insurance Commission requirements
- Disclosure to others involved in your health care, including treating doctors and specialists outside this medical practice.
The information held about you is provided by you or arises as a consequence of information provided by you.
Your medical file is handled with the utmost respect for your privacy. The file will be accessed by your medical practitioner, and when necessary, for example in the absence of your usual medical practitioner, by other medical practitioners in the practice. It may also be necessary for our staff to handle your file from time to time to address the administrative requirements of running a medical practice. Our staff members are bound by strict confidentiality requirements as a condition of employment and these requirements will be observed if it is necessary for them to view your records.
At times, to ensure the function of our practice, it may also be necessary to allow external organisations to access our practice and possibly to view the medical records. Any external organisation that provides service or advice to this practice will be aware of the need to preserve the requirement of state and federal privacy legislation and will be bound by a confidentiality agreement.
The practice does not intend to disclose your personal information to overseas recipients.
Ordinarily we will not release the contents of your medical file without your consent. However, we advise that there may be exceptional circumstances where we will be required to release the details of your file irrespective of whether you consent to the disclosure.
We advise that as a patient of this practice you have rights of access to any information we hold concerning you. Should you wish to access this information we refer you to our handout entitled “Accessing your Medical Record”. (available from our reception staff)
As part of our commitment to preserving the confidentiality of the information contained in your medical record we advise that strict secure storage policies are observed in this practice. All reasonable steps are taken to prevent any unlawful interference with your electronic records, which are accessible only by staff of this practice and are protected by a security password. Your paper records are kept in secure filing cabinets and accessible only by practice staff. Each member of staff is well versed in the principles and importance of doctor–patient confidentiality.
Should you, at any time, have a query or complaint in relation to the Privacy Policies in place at this practice please contact Dr Anthony Anker, Dr David Sherring or our Privacy Officer who will be happy to address your concerns. We advise that it is the practice policy that any complaint must be made in writing and addressed to Dr Anthony Anker or Dr David Sherring and marked “private and confidential”. We advise that we will endeavour to address complaints within 30 days of receipt of your complaint.
Should you be unsatisfied with our response to your privacy complaint, you may lodge a written complaint with the NSW Privacy Commissioner or the Office of the Australian Information Commissioner.